(By the way, my Soap.com coupon code for new customers is still valid - just enter SILV7629 at checkout....)
I know that I've bashed some company's customer service in the past as well, though I don't like to give names.
Land's End is not compensating me in ANY way for this endorsement, but I just have to share with my readers this funny, "above and beyond" story.
This morning, in my email inbox, I find yet another daily this tantalizing new offer from Lands End. 30% off my entire order AND free shipping. "Whatta Deal," as they say.... Jen needs gloves, a hat, tights.... did I forget something? Off I went to put together my online order. I plugged in my offer code - gave a smug little grin at the eighteen dollar and change discount applied - and then furrowed my brow when I noticed the shipping charge remaining. A quick check of my email revealed that my careless reading caused me to miss the part about free shipping on orders over $100. This was the part where I picked up the phone and called Land's End directly. They have the most AMAZING customer service in the world and I happen to be an equally amazing customer, so I figured that it wouldn't hurt to ask... I barely got my request out of my mouth and the lovely Land's End Lady reassured me that she will cheerfully, gladly, merrily reverse the shipping charges.
Just as I was finishing up with the pesky details, I heard a call waiting beep on my line. Land's End Lady was happy - nay THRILLED - to hold for a moment while I checked who was on the other line. It was my sister. I told my sister to hang on for a second while I quickly finished up with my order. After I completed the order with the still perky Lady, I quickly switched back to the other call. Suffice it to say that my sister and I are very close on an emotional level and very far apart on a physical plane, so phone calls aren't short, to say the least. We spoke for quite some time, at which point her other line rang with an important call and she told me she'd call me back. When I disconnected the call, I got a "ring back" on my phone, similar to if I had somebody on hold, which was odd. I answered the phone:
"Hello?""Yes, hello Ma'am. This is your Land's End Lady again. I'm not able to disconnect your call. You have to hang up first."
Apparently, I had picked up my sister's call without actually hanging up the other call. Whereas MOST customer service reps hang up on me with NO PROVOCATION, this one couldn't. And she was JUST AS CHEERFUL through my profuse apologies as she had been all along.
Boy, do I feel foolish.....
